At Al Duwairi Medical & Dental Center (Ras Al Khaimah), your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our clinic, use our website, or engage with our services. By using our services, you consent to the practices described in this policy.
Information We Collect
We may collect the following categories of personal information:
- Personal Identification Data: Name, date of birth, gender, address, contact number, and email address.
- Medical Information: Health history, medical records, treatment details, and diagnostic reports shared with our medical team.
- Appointment & Transaction Data: Appointment details, billing information, payment records, and insurance details.
- Website Usage Data: Information collected via cookies, browser type, IP address, and usage behavior when visiting our website.
How We Use Your Information
Your information is used to:
- Provide and personalize medical services and treatments.
- Schedule appointments, send reminders, and follow up on ongoing care.
- Process billing, payments, and insurance claims.
- Communicate important updates, offers, or health tips (with consent).
- Ensure compliance with UAE healthcare and data protection laws.
- Improve patient experience and clinic operations.
Data Protection & Security
We employ strict technical, administrative, and physical safeguards to protect patient information from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encrypted communication channels, and restricted access for authorized staff only.
Disclosure of Information
We will never sell or share your personal information to third parties for marketing purposes. Information may only be disclosed:
- When required by UAE law or regulatory authorities.
- To insurance providers for claim processing (with your consent).
- To referred healthcare specialists, only with your approval.
Your Rights as a Patient
You have the right to:
- Request access to your personal information.
- Ask for corrections if any data is inaccurate or incomplete.
- Withdraw consent for marketing communications at any time.
- Request deletion of your information, where legally permitted.
Contact Us
If you have any questions or concerns about this Privacy Policy, you may contact us at:
📧 admin@aldweryclinics.com
📞 +971 07 227 1120